Privacy Policy

We use personal information for purposes connected with providing and managing the website and casino services. The exact use depends on the information involved and your relationship with us. Typical purposes include:

• Creating, maintaining and administering your account, including confirming your details and helping you access available services.
• Processing deposits, withdrawals and other transactions, keeping financial records and responding to payment questions.
• Completing identity, age and account verification checks and protecting the website against fraud, account misuse, money laundering, security threats and other harmful activity.
• Providing customer support, investigating complaints, answering questions and communicating about your account or important service matters.
• Operating, maintaining, testing and improving the website, including monitoring performance, diagnosing errors and protecting the reliability of our systems.
• Sending service-related messages, such as account notices, security alerts, verification requests and changes to important information.
• Sending marketing communications where permitted and where you have provided the required permission, or where another permitted basis applies. You can withdraw consent to marketing at any time.
• Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements and responding to lawful requests.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, we may combine information from different interactions to keep records accurate, identify security concerns, understand service use and provide more consistent support.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website or deliver related services. Examples may include payment and transaction providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support tools, analytics services and professional advisers. These parties should only receive information needed for their relevant function and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; establish or defend legal claims; or comply with a valid legal or official request. If information is handled in another country by a service provider, appropriate steps should be taken to protect it in line with applicable privacy requirements.

Depending on your circumstances and applicable privacy requirements, you may be able to ask for access to personal information held about you, correction of information that is inaccurate or incomplete, deletion of information that is no longer needed, and information about how your data is used. You may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal, and it will not stop essential service or security messages.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@bitdreamscasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before completing a request. This helps prevent personal information from being disclosed or changed at the request of someone else.

Some requests may be limited or refused where an exception applies, where fulfilling the request would affect another person's privacy, or where information must be retained for legal, security, fraud-prevention or record-keeping reasons. If deletion is not possible, we will aim to explain the relevant reason in general terms. We may also need to retain a minimum record showing that a request was made and how it was handled.

Marketing and communications

You can opt out of promotional communications by using an available unsubscribe option in the message or by contacting support@bitdreamscasino.wtf. We will take reasonable steps to update your preferences. You may still receive messages that are necessary to operate your account, process transactions, complete verification, address security matters or provide important service information.

Policy updates

This Privacy Policy may be updated when our services, data practices or applicable requirements change. The current version published on the website applies to information handled under that version. We encourage you to review this page from time to time. If an update is significant, we may provide an additional notice through an appropriate website or account communication.